Help

There can be a number of reasons why you're not receiving emails from us. If you've checked that the email address on your account is valid and you've opted to receive emails from us, please see the reasons below:

  1. Is your mailbox full? If this is the case, our emails will not be able to reach you.
  2. Have you previously marked our emails as SPAM? If you've marked a previous Lazerlight Bingo email as SPAM, subsequent emails from us will be banned. If you wish to receive promotional emails from us, you'll need to unmark us.
  3. Have you added Lazerlight Bingo to your safe senders list? This will help the server distinguish our emails as safe to send to you and they will allow them into your mailbox.
  4. Have you requested your email address to be suppressed on another site on the Dragonfish network? If you have, your email address will be suppressed and we will be unable to contact you. Please contact a member of customer services by clicking here, who will be able to help remove you from this list
  • When you log in to your account you should get a pop up letting you know you have a Bonus Game. If you can't find this follow the below instructions:

    Desktop / Laptop - click on the envelope icon in the top right of your screen to load your pop up messages. You should find the pop up here and be able to click through to the game.

    Mobile / Tablet - EITHER log out of your account and back in again for the pop up to re-appear. OR at the bottom of the screen there is a ‘game' icon. Click on this and you'll be taken to the game.

  • If you've tried all of this and it's still not working - we're really sorry! Click here to contact us. We'll do our best to respond within 72 hours.
  • Try logging out of your account & back in again. If this doesn't work you can also try clearing your cache. If the game still isn't showing then please try on another device (e.g. if you're using your phone, try using a laptop) or another browser (e.g. if you're using Google Chrome, try Firefox or Internet Explorer).
  • If you've tried all of this and it's still not working - we're really sorry! Click here to contact us. We'll do our best to respond within 72 hours.
  • Please allow up to 15 minutes after using your code for your Bonus Game to be credited to your account. You can follow the instructions above to find the game once it has been credited.
  • If you've tried all of this and it's still not working - we're really sorry! Click here to contact us. We'll do our best to respond within 72 hours.
  • You're GUARANTEED a prize when you play the bonus game!
  • We've got lots of prizes available.
  • On our bonus game you could win up to £500 bonus cash! The minimum you could win is 1,000 loyalty points. Prizes are loyalty points, Bingo bonus and Games bonus.
  • If you've tried all of this and it's still not working - we're really sorry! Click here to contact us. We'll do our best to respond within 72 hours.
  • Bonus cash winnings are subject to different requirements, depending on the bonus type. Games bonus is subject to 99 x wagering requirement and bingo bonus to 4 x wagering requirement. Loyalty points need to be converted to bingo bonus before they can be used. 1000 Loyalty Points can be redeemed for £1 bingo bonus, which is then subject to 4 x wagering requirement.
  • Winnings from free spins, won on the spins game will be added to your games bonus bankroll and subject to 99 x wagering requirement.
  • If you've tried all of this and it's still not working - we're really sorry! Click here to contact us. We'll do our best to respond within 72 hours.
Please note that chat hosts are not able to credit players with a spin on the game.
  1. Each bonus received will come with a pre-defined wagering requirement. This means that if you played a game with your bonus funds and won, your winnings would then go to your Bonus Balance until you have played through the required wagering requirement.
  2. With our new system in place you will now receive bigger, better and more exciting Bonuses while keeping your bingo environment friendly and fun!
  3. In addition we've made it super easy for you to keep track of all of your bonuses. For each Bonus received you will be able to see its wagering requirements and track your progress towards fulfilling it.
  4. You're not missing out or losing out on anything because these wins came from a FREE Bonus!
  1. As soon as your cards are purchased, you are in the game regardless of your connection status.
  2. The game outcome is generated at our servers, and if one of the cards you have purchased is a winner, then you will win. If you get disconnected for any reason, and you have purchased cards, then check your transactions in the members area to see if you won.
  1. Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chatservers to send messages to your computer.
  1. Unfortunately not. In keeping things fair, all cards are randomly generated at the time you request them.
  2. If you do not like the numbers of your issued cards, you can simply click the GET NEW CARDS button to get issued with a new batch.
  1. Payouts can be requested from the cashier. Withdrawals are processed based on the method that you have used to make your deposit.

    Please find our withdrawal policy here .

  1. Your deposits and withdrawals will be listed on your bank statement under the title UK Regulated Lim/ WorldPay AP Limited (UK players) or Vglobal DSL (non UK players). For further details please find our withdrawal policy here.
  1. We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  2. This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  3. This makes it impossible for people to crack this code and gain access to your confidential details.
  1. To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure random results. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the game, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Lazerlight Bingo.
  1. Once you login to the site and enter the gaming lobby, click on the gift icon located at the top section next to the site logo. If you received a voucher and cannot find any gift icon please contact us
  1. Feel free to contact us with any questions or support issues We will endeavour to answer all queries within 72 hours.
  2. We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.